Do you speak German and want to kickstart your career in one of Europe’s most vibrant capitals? Join the customer care team in Prague for Air France, where you’ll handle travel-related inquiries and claims while enjoying extensive benefits, growth opportunities, and a multicultural environment. From flexible work-from-home policies to travel perks and career development, this is your chance to work internationally without leaving Europe. Apply now for a truly rewarding experience in the Czech Republic!
🛫 About the job
In this role, you will be the voice of Air France for German-speaking passengers needing support with flight and baggage issues. Your work will involve providing outstanding service via phone and email, ensuring travelers receive the help and compensation they deserve.
🧭 What is your daily life like?
-
Handle inbound calls about baggage issues such as delays, damage, and loss.
-
Manage customer care claims related to flight delays, cancellations, airport incidents, and onboard problems.
-
Analyze cases and decide whether to offer compensation based on policies and available information.
-
Work with tools like BagStory, Icare, Salesforce, ASK, and other CRM systems.
-
Work in rotating shifts between 8:00 a.m. and 8:00 p.m., including approximately 2 weekends per month.
-
Receive paid training to prepare you for success
✨ Benefits
-
Hybrid work: work from home with just 2 shifts per month in the office.
-
Work from abroad: up to 40 days per calendar year (internal policy).
-
Paid training and continuous professional development.
-
Travel fund: up to 12,000 CZK/year for flight tickets for you, family, or friends.
-
Leisure fund: up to 6,000 CZK/year for sports, wellness, or language courses.
-
Parental support: monthly bonus for returning to work until the child is 3 years old.
-
Meal vouchers: 160 CZK per workday (55% company-covered after trial period).
-
23 days of vacation per year.
-
Discounted flights with Air France after 12 months of employment.
-
Stable employment with an open-ended contract.
-
Private medical assistance via ulékaře.cz (for you and your family).
-
Shopping discounts in the Florentinum building.
-
Referral program: Bring Your Bliczer Bonus.
-
Company events, activities, and team-building projects.
-
Career advancement: 90% of team leaders have been promoted internally.
✈️ Life in Prague
🌃 Nightlife and Gastronomy
From rooftop bars to traditional Czech beer halls, Prague’s nightlife is rich and diverse. Enjoy everything from trendy cocktail lounges to hearty goulash in cozy pubs. International food options and vegan-friendly spots abound!
🏰 History and Culture
Explore centuries of history in a city filled with Gothic spires, medieval squares, and grand castles. Walk across the iconic Charles Bridge, visit Prague Castle, or enjoy a classical concert in a baroque church.
🌲 Nature and Adventure
Nature lovers will find green parks, bike trails, and riverside paths right in the city. For weekend getaways, the nearby mountains offer skiing and hiking options just a few hours away.
✅ What do you need?
-
Native or C2 level German and strong English skills.
-
Availability for rotating shifts including weekends.
-
Empathy, problem-solving ability, and customer service mindset.
-
Basic tech skills and ability to use CRM tools.
-
EU citizenship or valid work permit for the Czech Republic.
🎁 What’s in it for you?
-
€1,725 gross/month + up to €280 in monthly bonus.
-
Permanent contract with job stability from day one.
-
Extensive training and career development.
-
International work environment and internal growth paths.
-
Choose from 3 relocation support options:
-
25,000 CZK gross: 15,000 with 1st salary, 5,000 with 2nd, 5,000 with 3rd.
-
12,500 CZK gross + 14 days of paid accommodation.
-
1 month of free accommodation (no financial bonus).
-
-
All the unique benefits outlined above!
