About the Company
- Join an international company based in Portugal, working in a multicultural and fast-paced environment.
- You will support a leading global tech client in the online marketing and digital products space.
- The role is focused on EMEA-based clients and high-profile, business-critical programs.
- This is a great opportunity to build a career in digital operations, customer support, and web-based solutions.
Your Profile
- Native or fluent level of German.
- Good command of English for daily communication in an international environment.
- Interest in technology, digital products, and online marketing.
- Strong communication skills across phone, email, chat, and video calls.
- Detail-oriented, organized, and solution-driven mindset.
- Previous experience in customer support, implementation, tech support, or digital services is a plus.
- Availability to work on-site in Lisbon.
Your Responsibilities
- Communicate with advertisers and internal sales and service teams via phone, email, chat, and video conference.
- Perform and verify the implementation of web-based products with customers.
- Guide, support, and train customers on how to use the products.
- Deliver a high-quality service experience while meeting performance and quality targets.
- Support clients in a dynamic environment focused on critical and high-visibility programs.
Salary
Up to €1,761.83 gross/month before tax (without accommodation) or €1,393.17 gross/month cash before tax with shared accommodation option, plus meal allowance and performance-based earnings.
Benefits
- Portuguese employment contract.
- Private health insurance from the moment the contract is signed.
- Paid training of 9 weeks, including technical and product training plus nesting.
- Full-time schedule: 40 hours per week, Monday to Friday.
- 22 vacation days per year according to Portuguese labor law.
- Holiday and Christmas bonuses paid in monthly installments.
- Meal allowance.
- Performance bonus of up to €300 gross per month, based on targets.
- For international candidates: airport pick-up, flight reimbursement, shared accommodation option, yearly return flight within the EU, Portuguese lessons, and integration activities.
