About the job
Ever been frustrated when customer support didn’t help you properly? Annoying, right? Now imagine someone who actually listens, understands, and helps you. Doesn’t that just make your whole day? This could be you!
As a Customer Service Agent, you’ll be the friendly voice helping customers by email, chat, or phone. You’ll be the one to put a smile on customer’s faces – all from sunny Portugal!
Some of your responsibilities:
- Help solve problems and find the right solutions.
- Update customer information in the system.
- Follow up on open cases to make sure everything is resolved.
- Work together with other teams when needed.
- Keep track of common questions to help improve service.
- Stay up to date with product or service changes.
Don’t worry if you’ve never done this before, you’ll be taught everything you need to know during your fully paid and remote training. Additionally, you’ll have clear guidelines to follow, helpful tools, and a supportive team behind you. You’ll learn how to turn small problems into positive experiences.
About the company
You’ll work for a partner company that collaborates with exciting top brands; we’ll help match you with a project that suits your skills and interests perfectly. Plus, you’ll have the chance to learn from industry leaders and take your career to the next level!
You’ll also get to work with a welcoming, international team. This is your chance to grow your skills, gain experience, and build a career, all while enjoying the freedom of working from home. Sounds good? Sign up for a quick chat and find out more about this opportunity – no strings attached!
Enjoy the laid-back lifestyle in Portugal
Living in Portugal means that you can enjoy more than 300 days of sunshine a year, all while enjoying a laid-back and coastal lifestyle and perfect quality of life. The country’s two biggest cities, Lisbon and Porto, are lively and welcoming, full of charm, culture, and warm-hearted locals. After work, you can walk down cobblestone streets, sip a coffee by the water, or watch the sun dip below the horizon from a seaside spot. Your weekends? Perfect for exploring historic districts, enjoying fresh seafood, or catching some waves in the Atlantic. With a lower cost of living than many other European capitals and a thriving international community, it’s easy to feel at home and build new connections. Whether you’re drawn to nightlife, nature, delicious food or a more relaxed rhythm, Portugal has a little something for every part of you.
What do you get?
- A full-time job with paid training to get you started.
- No cosy home yet? You can opt for company-arranged accommodation in either Porto or Lisbon.
- All necessary equipment, like a laptop, will be provided and sent to your place.
- A monthly salary between €1,620.50 (without accommodation) and €1,350 (with accommodation).
- Work from the comfort of your own home.
- Of course you will get paid vacation + Portuguese national holidays off to enjoy and explore Portugal..
- Ongoing coaching and career development.
What is required?
- Fluency in Danish.
- You should be comfortable having conversations in English and writing clear messages.
- You already live in or around Lisbon, Porto or the Algarve.
- You’re flexible and comfortable working in shifts.
- You can come to the office once every three months.
- You have a quiet workspace with a stable, high-speed internet connection.
- At least a high school diploma.
- You’re at least 18 years old.
- You’re available for 6 – 12 months.
- A valid passport or ID card from an EU country, or a valid work permit for Portugal.
