About the Company
– Our client is a fast-growing European company in the digital financial sector.
– Through a user-friendly mobile platform, the company makes banking, payments, and investing simpler, more accessible, and more transparent for customers across Europe.
– The focus is on delivering a modern customer experience, innovative financial solutions, and high-quality service.
– You will join an international and dynamic work environment where customer satisfaction and accuracy are key.
Your Profile
– You are fluent in Dutch, both written and spoken.
– You have a good level of English.
– You are customer-oriented, empathetic, and have strong communication skills.
– You work accurately and follow procedures and quality guidelines carefully.
– You feel comfortable in a digital environment and can quickly learn new tools and systems.
– You are solution-oriented and able to handle different types of customer queries in a professional way.
– You are flexible and available to work on a rotating schedule from Monday to Sunday in a 24/7 environment.
Your Responsibilities
– You will support customers via phone, email, and chat.
– You will answer questions related to banking, payments, cards, investments, and account management.
– You will provide clear and accurate solutions in line with internal procedures and compliance guidelines.
– You will analyse and resolve issues such as card-related problems, transactions, app access, or customer data updates.
– You will escalate more complex cases to the appropriate internal teams whenever necessary.
– You will ensure high service quality and work according to the defined performance targets.
Benefits
– Paid training of 20 working days, 8 hours per day.
– Training compensation of €42.72 per day, up to €854.40 upon successful completion of the training.
– Full-time contract of 40 hours per week.
– Rotating shifts from Monday to Sunday within a 24/7 schedule.
– Remote work model at the beginning, with the possibility of moving to a hybrid setup in the future.
– 22 vacation days per year according to Portuguese labour law.
– Portuguese public holidays apply, with a compensatory day off if you work on a public holiday.
– Holiday and Christmas bonuses paid monthly as part of the salary package.
– Meal allowance.
– Health insurance from day 1 of the employment contract.
– Possibility of accommodation support, depending on the package selected.
– Monthly gross package of up to €1,384.82 without accommodation, or €1,263.32 including accommodation benefit in kind.
– International work environment with career growth opportunities and a strong start for a long-term career.
