Are you passionate about streaming services and fluent in Dutch? Join the team supporting Viaplay, the leading Nordic entertainment company offering movies, series, and live sports. This role, based in the vibrant city of Lisbon, Portugal, is perfect for Dutch speakers looking to assist customers with inquiries related to streaming, subscription management, and technical support. If you’re ready to kickstart your career in customer service and enjoy a dynamic work environment, this opportunity is for you!
About the job
As a Customer Service Representative for Viaplay, your responsibilities include:
- Account support: Guide users through account registration, login issues, and subscription management.
- Streaming support: Assist customers with troubleshooting streaming issues such as quality, buffering, and playback problems.
- Device support: Help users with device compatibility, app installation, and device settings.
- Billing and payments: Assist with updating payment methods, resolving billing issues, and handling subscription pauses or cancellations.
- Feedback: Collect and communicate customer feedback to improve Viaplay’s services.
What is your daily life like?
Your day will involve managing customer queries through various channels—voice, email, chat, and social media. You will ensure efficient and high-quality responses to provide a positive experience for Viaplay users. You’ll be part of a supportive team, and enjoy comprehensive training to familiarize you with Viaplay’s services, systems, and customer service best practices. This role offers opportunities for growth within the company.
Nightlife and Gastronomy
Lisbon is renowned for its vibrant nightlife and culinary scene. From traditional Fado music performances to trendy rooftop bars, there’s always something happening in the evenings. The food scene is just as diverse, offering everything from local seafood specialties, like bacalhau (codfish), to Michelin-starred restaurants and cozy cafes.
History and Culture
Lisbon is a city steeped in history, with its cobblestone streets, historic landmarks like Belém Tower and the Jerónimos Monastery, and charming neighborhoods like Alfama. Portugal’s rich cultural heritage is evident everywhere, blending ancient architecture with modern art galleries and museums.
Nature and Adventure
The city’s location provides easy access to stunning nature spots. From the golden beaches of Cascais to the lush greenery of Sintra’s hills, Lisbon offers an ideal balance between urban life and natural beauty. Outdoor enthusiasts can enjoy surfing, hiking, or simply soaking in the views along the coastal trails.
What do you need?
- Fluency in Dutch (spoken and written).
- Good command of English (B2 level minimum).
- Strong communication skills.
- Ability to handle customer inquiries with professionalism.
- Interest in streaming platforms and new technologies.
- Availability to work on a rotating shift basis (Monday to Friday).
Benefits:
- Salary: €1.298 per month.
- Holiday and Christmas bonuses: Paid monthly as a percentage of the base salary.
- Meal allowance: €154.00 per month, provided via a tax-exempt debit card.
- Health insurance: Coverage from day one of your employment contract.
- Accommodation: Benefit-in-kind if you opt for company-provided accommodation (worth €200 per month).
- Training: Comprehensive training provided, with a 10-day onboarding process.
