Are you ready to elevate your career with a world-renowned brand in the luxury goods industry? We’re looking for Dutch-speaking customer service advisors to join our team in Athens, Greece, representing Pandora—a globally recognized name known for its craftsmanship, style, and elegance. If you are passionate about delivering exceptional customer service and want to work remotely from Greece, this opportunity is for you. Join us and become part of a team that embodies timeless luxury, all while enjoying the Mediterranean lifestyle.
About the Job
As a Customer Service Advisor, you will be responsible for managing customer queries through various communication channels like phone and email. You’ll ensure high levels of customer satisfaction by addressing their inquiries, resolving order-related issues, processing returns, and troubleshooting. You’ll also help customers stay informed about the latest offers and promotions, and provide assistance with common questions such as “Where is my order?” and “How can I get a refund?”
In this role, you’ll be part of a dynamic, multilingual team that supports Pandora’s eCommerce operations across different regions. Your main focus will be on delivering outstanding customer service, upholding the company’s reputation for excellence, and ensuring that every customer interaction reflects the brand’s elegance and sophistication.
Daily Responsibilities:
- Handle customer requests and complaints efficiently, through channels such as phone and email.
- Assist with various inquiries, including order status, returns, refunds, and general information about products.
- Provide excellent customer support regarding order upselling and promotion details.
- Process fraud orders, troubleshoot issues, and manage returns as needed.
- Stay updated on new Pandora offers and promotions, providing customers with the latest information.
- Uphold the company’s strong reputation for quality and customer satisfaction in every interaction.
Life in Athens: Work Remote in Greece
Nightlife & Gastronomy
Athens offers a vibrant nightlife scene with numerous bars, cafes, and rooftop terraces that offer views of the city’s ancient landmarks like the Acropolis. Known for its Mediterranean cuisine, Athens is home to an abundance of tavernas, serving mouthwatering dishes such as moussaka, souvlaki, and fresh seafood. Whether you’re looking for a quiet dinner by the sea or a lively night out in one of the city’s trendy neighborhoods, Athens has something for every taste.
History & Culture
As one of the oldest cities in the world, Athens is steeped in history and culture. You’ll be living in the shadow of ancient ruins, such as the Parthenon and the Temple of Olympian Zeus, and enjoying world-class museums like the Acropolis Museum and the National Archaeological Museum. The city offers a unique blend of historical and modern elements, providing endless opportunities to explore its rich cultural heritage.
Nature & Adventure
If you love nature and adventure, Athens is surrounded by beautiful landscapes and coastlines. Take a short trip to explore the crystal-clear waters of the Aegean Sea, or hike through the hills and mountains surrounding the city. Mount Lycabettus offers breathtaking views of the city, and the nearby islands provide the perfect weekend getaway.
What Do You Need?
- Language Skills: Native level Dutch (C2) and strong proficiency in English (C1).
- Technical Skills: A solid understanding of technology.
- Customer Service Experience: Excellent communication skills with a customer-first mindset.
- Adaptability: Ability to work in a fast-paced, dynamic environment.
- Team Player: Comfortable collaborating with a diverse, multilingual team.
What’s in it for You?
- Salary: Competitive salary of €1,300 gross per month.
- Performance Bonus: Up to €150 monthly based on your performance.
- Work Hours: Flexible working hours from Monday to Sunday, between 08:00 to 21:00.
- Relocation Assistance: We provide support to help you settle in Athens.
- Training: Two weeks of paid training to prepare you for your role.
- Work Environment: Remote work from your home in Greece, allowing you to balance work and leisure in this beautiful country.
