Looking for an exciting opportunity to combine your passion for customer service with a chance to live in one of the most historically rich and vibrant cities in the world? We are seeking a Czech-speaking Customer Service Agent to join our team in Athens, Greece. In this role, you will handle customer inquiries and technical issues via email and phone, ensuring customer satisfaction with every interaction. You will primarily communicate in Czech with customers, while using English to interact with your international colleagues. This position offers a unique chance to enhance your language skills and experience a new culture, all while growing professionally in a dynamic work environment.
About the Job
As a Helpdesk Agent, your main responsibility will be to interact with customers through email and telephone, addressing technical issues and customer questions with enthusiasm and efficiency. Your goal is to create solutions that leave customers satisfied and their issues resolved. You will maintain records of all interactions, ensuring that each case is tracked from start to finish. The role offers an excellent opportunity to develop your technical and communication skills in a fast-paced, international setting.
What is Your Daily Life Like?
Working as a Customer Service Agent in Athens is an exciting and rewarding experience. Each day will involve responding to customer inquiries and troubleshooting technical problems, providing clear and effective solutions. You will be part of a vibrant international team, with the opportunity to learn and grow professionally through paid training and coaching. While your primary language of communication with customers will be Czech, you will use English in the office, allowing you to refine your language skills further.
Nightlife and Gastronomy
Athens is a city that never sleeps, offering a vibrant nightlife filled with a variety of bars, restaurants, and cafes. Whether you’re a fan of traditional Greek cuisine or looking to explore international dishes, Athens has something to satisfy every palate. The Mediterranean diet, known for its health benefits, will allow you to indulge in delicious meals guilt-free. After a day of work, you can unwind in one of the many tavernas, enjoying the local food and the warm hospitality that Greece is famous for.
History and Culture
Athens is a cultural treasure trove, with a history that spans thousands of years. From ancient monuments like the Acropolis to the modern museums that house the country’s rich artistic heritage, you will never run out of things to see and do. The city is a melting pot of history and modernity, where every corner tells a story. You will have the chance to immerse yourself in this rich cultural environment, experiencing firsthand the art, theatre, and literature that have influenced the world.
Nature and Adventure
If you love the outdoors, Athens offers an abundance of natural beauty to explore. With over nine months of sunshine each year, you will find yourself spending a lot of time outside, whether it’s relaxing on the city’s stunning beaches or hiking in the surrounding mountains. The warm climate and beautiful landscapes make Athens the perfect place for those who enjoy an active lifestyle, with plenty of opportunities for adventure just a short drive away.
What Do You Need?
- Language Skills: Native-level proficiency in Czech and good command of English.
- Technical Skills: Strong computer and technical troubleshooting abilities.
- Flexibility: Adaptability to changing shifts and a dynamic work environment.
- Commitment: Availability for at least 12 months and a minimum age of 18 years.
Benefits
- Relocation Package: Paid flight to Athens, 2 weeks in a hotel, and assistance in finding permanent accommodation.
- Salary: A gross annual salary of €14,630 plus a performance bonus.
- Professional Growth: Paid training and opportunities for career development.
- Leisure Activities: Free Greek language courses, excursions, and sporting events.
- Administrative Support: Assistance with setting up health insurance, taxes, and banking.
