About the Job
As a Customer Service Representative for bol.com, you’ll be the first point of contact for Dutch-speaking customers. You will handle inquiries related to product availability, orders, deliveries, returns, and refunds using a multichannel approach, including voice, email, and social media. You’ll be working remotely from Greece, allowing you to explore the beauty of the country while advancing your career.
What is your daily life like?
Your day-to-day tasks will involve identifying and resolving customer needs, providing solutions to their concerns, and ensuring they have a positive experience with bol.com. You will work closely with an international team and be expected to maintain excellent communication standards. Although previous experience in a contact center is a plus, your primary asset will be your fluency in Dutch and English, combined with a customer-oriented mindset.
Travel Information
Nightlife and Gastronomy
Living in Greece offers you a chance to enjoy vibrant nightlife and diverse gastronomy. From traditional tavernas serving mouth-watering Greek dishes to modern restaurants with international cuisine, you’ll find something to suit every taste. The nightlife ranges from cozy bars to bustling nightclubs, where you can unwind after a day of work.
History and Culture
Greece is a country rich in history and culture. On your days off, you can visit ancient ruins, museums, and cultural sites that tell the story of Greece’s glorious past. Whether it’s exploring the Acropolis in Athens or the historic streets of Thessaloniki, there’s always something fascinating to discover.
Nature and Adventure
For those who love nature and adventure, Greece offers stunning landscapes, from beautiful beaches to rugged mountains. You can enjoy hiking, sailing, and various outdoor activities during your free time, making your experience in Greece as fulfilling outside of work as it is in your professional life.
What do you need?
- Fluency in Dutch (native or near-native level) and proficiency in English.
- Strong communication skills and a customer-centric approach.
- An international mindset and ability to work in a diverse team.
- Experience in a contact center environment is a plus but not required.
Benefits
- Remote work across Greece, giving you the flexibility to work from wherever you prefer.
- A full-time position with a competitive salary and performance-based bonuses.
- Real opportunities for career progression, allowing you to grow within the company.
- Extra incentives for high performance and a bonus for referring friends.
- A relocation package for candidates coming from abroad, ensuring a smooth transition to life in Greece.
