About the Company

• Western Union is a global financial services company specialized in money transfers and payment solutions.
• Founded in 1851 and headquartered in Denver, Colorado, it operates in more than 200 countries and territories.
• The company has over 500,000 agent locations worldwide and offers both digital and in-person services.
• Its solutions include online and in-store money transfers, bill payments, money orders, prepaid cards, and mobile wallet services.
• Working at Western Union means joining an international, dynamic environment focused on helping millions of people stay financially connected.

Your Profile

• You have a B2 level or higher in the support language.
• You have a B2 level of English for training, internal tools, and escalation processes.
• You have excellent written and verbal communication skills.
• You are customer-oriented, empathetic, and confident in handling conflict resolution.
• You are comfortable working with digital tools and have solid knowledge of PC use, MS Office, web browsing, and basic browser configuration.
• You can type at least 25 words per minute with 85% accuracy.
• Previous experience in customer service, call center, technical support, CRM, or financial environments is a plus, but not mandatory.
• You are adaptable and able to work in a fast-paced environment with a high volume of interactions and sensitive cases.

Your Responsibilities

• You will support Western Union customers and agents through inbound calls, email, and, in some markets, chat.
• You will assist with money transfer inquiries, transaction status updates, refunds, technical issues, password resets, and support during the money transfer process.
• You will answer questions related to Western Union products and services across both digital and retail channels.
• You will handle cases related to fraud prevention, identity verification, and consumer protection.
• You will use multiple internal tools to provide fast, accurate, and high-quality support.
• You will work with performance targets and KPIs such as AHT, IR, CSAT, and QA score.
• You will take part in ongoing training, refreshers, and upskilling or cross-skilling opportunities.

Benefits

• Hybrid work model.
• Possibility of part-time schedules.
• Initial training and continuous learning opportunities.
• Career development through cross-training and skill expansion.
• Experience in a high-impact, international project.
• Multicultural and dynamic work environment.
• Opportunity to join a well-established team within a globally recognized brand.

✨ Join Western Union

Take the next step in your career

• If you enjoy helping people, solving issues, and working in an international environment, this could be the right opportunity for you.
• At Western Union, you will be able to develop your customer care and technical support skills within a leading global financial services company.