About the Job
Assist Our Community
- Provide empathetic, accurate, and timely assistance to our community members.
- Stay knowledgeable about our products and community standards.
- Make well-balanced decisions to effectively advocate for our community.
- Demonstrate strong interpersonal skills and empathy in both verbal and written communications.
- Display a strong bias towards doing what’s right for our community.
Investigate and Resolve Issues
- Handle user inquiries related to account support and reports of potentially abusive content.
- Respond with high quality, speed, empathy, and accuracy.
- Utilize market-specific knowledge and insights to identify scalable solutions for community support.
- Gather and analyze relevant data to improve the overall user experience.
Monitor and Enforce Policies
- Enforce our Terms of Use by carefully monitoring abuse reports.
- Review reported content within agreed turnaround times and quality standards.
- Identify inefficiencies in workflows and suggest improvements.
- Recognize trends and patterns, escalating issues outside company policy to the global team.
Nightlife and Gastronomy in Athens
Athens offers a vibrant nightlife with a variety of bars, clubs, and live music venues. The city’s gastronomy scene is rich, with numerous restaurants serving both traditional Greek cuisine and international dishes. Enjoy exploring local markets and savoring delicious food and drinks in the city’s lively atmosphere.
History and Culture
As the cradle of Western civilization, Athens is steeped in history and culture. Discover iconic landmarks such as the Acropolis, the Parthenon, and the ancient Agora. The city is home to countless museums, galleries, and theaters, offering a wealth of cultural experiences. Wander through historic neighborhoods like Plaka and Monastiraki, absorbing the unique blend of ancient and modern.
Nature and Adventure
Athens is surrounded by stunning natural landscapes, providing numerous opportunities for outdoor adventures. Explore Mount Lycabettus for panoramic city views or hike through the beautiful Parnitha National Park. The nearby Saronic Islands offer pristine beaches and crystal-clear waters, perfect for a relaxing getaway.
What Do You Need?
- Language Requirements: Fluent in Italian and English, meeting agreed-upon language proficiency scores.
- Reasoning/Analytical Capabilities: Achieve minimum scores in vendor reasoning/analytical tests.
- Education: Further education or college degree desirable; military experience acceptable in lieu of college education.
- Experience: Up to 1 year of experience in a Business Process Outsourcing environment or similar service/process management environment.
- Cultural Awareness: High affinity and awareness of the political and social situation in the relevant market/region.
Benefits 🎁
- Remote Work: Work from the comfort of your home in Greece with a reliable internet connection.
- Technical Equipment: Receive all necessary technical equipment delivered to your home.
- Work Environment: Enjoy a supportive, family-like work atmosphere.
- Training and Support: Comprehensive paid training and ongoing personal support from your trainer and team leader.
- Long-Term Employment: Secure a long-term role with interesting challenges and growth opportunities.
- Performance Bonus: Earn bonuses based on your performance.
