German-speaking Customer Support Agent for Disney+

German-speaking Customer Support Agent for Disney+

Thessaloniki, Greece | Relocation Available

About the Company

• Join the magic of Disney+, the leading streaming service from The Walt Disney Company, bringing beloved films and original content from Disney, Pixar, Marvel, Star Wars, and National Geographic.
• As part of our Customer Experience Team in Thessaloniki, you’ll support Disney+ subscribers through calls, chat, email, and social media.
• Be part of a team that delivers top-tier service while embracing creativity and storytelling.

Your Profile

• Native or near-native German speaker (C1 level)
• Good English skills (B2 level), especially for training and internal communication
• Confident in using a PC and switching between systems
• Strong written communication skills (chat & email)
• Multitasking and problem-solving mindset
• Disney+ fans are especially welcome

Your Responsibilities

• Support Disney+ users via inbound calls, chats, emails, and social media
• Resolve issues related to:
  • Billing & payments (e.g., refunds, cancellations)
  • Subscription and account access
  • Technical support (e.g., streaming issues, app crashes)
  • Content inquiries (availability, language settings)
  • Promo codes and subscription retention
• Adapt between phone and chat support, with options to grow into social media and email channels over time
• Provide complete resolutions — no tiered system, full ownership of each case

Benefits

• Performance bonus up to 10% of gross salary (based on KPIs like CSAT, 5-star reviews, issue resolution)
• Relocation package included to help you settle in Thessaloniki
• Paid training (10 days) + Nesting period (12 days)
• Work hours: 09:00–00:00, Monday to Sunday, rotating shifts (late shifts expected more often than early ones)
• Seasonal peak bonuses during holidays
• International work environment with career development potential
• No housing provided, but local support is available