Are you fluent in Dutch and passionate about great customer service? This is your chance to represent one of the world’s most iconic coffee brands while living and working in the vibrant city of Lisbon.
As a Customer Operations Expert, you will be the first point of contact for Nespresso clients. Your mission: deliver outstanding support, build brand loyalty, and elevate the coffee experience for every customer.
🛠 What you’ll do
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Handle inbound and outbound customer interactions via phone, email, and chat
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Provide product knowledge and personalized solutions
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Help clients manage subscriptions, machines, orders, and sustainability services
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Identify upselling and retention opportunities through meaningful conversations
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Deliver high-quality support with a strong first-contact resolution mindset
📚 Training
You’ll receive a fully paid, intensive training (20 working days) covering tools, systems, and everything you need to feel confident in your new role.
💼 The offer includes
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Permanent contract (initially 12 months with possibility of long-term renewal)
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Full-time (40h/week) on rotational shifts between 7:00–19:00 (Mon–Sun)
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Relocation package: shared accommodation available
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Monthly compensation: Up to 1,409 € gross with accommodation
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Meal allowance via card (usable in restaurants and shops)
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Performance bonus
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Health insurance from day 1
📍 Location
Lisbon office located near Entrecampos – excellent transport connections by metro, bus, and train.
✨ Join an international team in a modern workspace and build your career while enjoying the sunny Portuguese lifestyle.
