PLEASE NOTE: You can only apply to this job if you have an EU passport or a work permit to work legally in Portugal
To join our team in Portugal, we are now recruiting multilingual team members, fluent in English and French, to support the users who contact our service desk.
We are looking for candidates passionate about technology and innovation, customer-oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.
Role Purpose:
To provide a single point of contact for users, dealing with the management of both routine and non-
routine incidents, problems and requests. Provision of 1st line support for incidents.
Responsibilities:
- Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating systems, basic networking, PCs).
- Develop an understanding of the customer’s environment and service delivery requirements to enable the delivery of a first-class service.
- Documents actions taken in resolving routine customer inquiries ensuring established processes/systems are followed.
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalate so they can be resolved.
- Escalates issues as necessary to deliver the required service level and meet or exceed customer expectations/SLAs. Monitors performance through statistical reporting and analysis.
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Takes ownership of own development and has a development plan in place.
Requirements
- Proficiency in French and English
- Knowledge of various software and applications (minimum: Windows environment and MS Office package)
- Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism and enthusiasm
Benefits
- Competitive salary package and bonuses
- Work life balance with full-time schedules available and 25 annual leave days
- Private health insurance
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Several discounts available with our partners
About Speakit
At Speakit, we embark on a journey to elevate the experience for both clients and candidates. Our quest is to deliver an authentic, comprehensive, and tailor-made recruitment service rooted in our deeply personal approach.
We work in a collaborative environment, sharing our resources and expertise
Our expertise lies in forming alliances with RPO (Recruitment Process Outsourcing) and BPO providers. We adeptly place skilled individuals in permanent roles across human resources, technology, media marketing, finance, and operations.
Setting sail in 2019, our expedition has charted remarkable growth over the years, while we have remained close to our clients, keeping our team tight and well-connected to the marketplace. We ensure our clients are introduced to the best talent to meet their needs.
