Are you fluent in German and want to work for the leading BPO worldwide? You will use your skills as content moderator agent, supporting our client’s different areas of social media. You’ll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users
Responsibilities:
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
- You will review, audit and moderate contents from the end customer and copyright
- You’ll take an active role in reviewing user behaviours as well as ensuring the rules of the Social Media areas
- You’ll analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report
- You will be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment
- You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.
Requirements
- Fluent, verbal and written in German (C1 or C2)
- Fluent, verbal and written in English (B2)
- Availability to work in rotative shifts (24/7)
- Strong customer service orientation skills
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to multitask, possess critical reasoning skills, communicate effectively
- Fast learner, diligent worker.
Benefits
- Competitive salary with benefits package, paid 14 times a year
- Relocation package refunding the money for the flight ticket and temporary accommodation in hotel for 15 days
- Meal Allowance
- Private Health Insurance
- A bright, modern, and exciting place to work
- Several training and career development opportunities
- Team events
- 25 paid vacation days
- Free fruit and coffee
- Wellness break
About Speakit
At Speakit, we embark on a journey to elevate the experience for both clients and candidates. Our quest is to deliver an authentic, comprehensive, and tailor-made recruitment service rooted in our deeply personal approach.
We work in a collaborative environment, sharing our resources and expertise
Our expertise lies in forming alliances with RPO (Recruitment Process Outsourcing) and BPO providers. We adeptly place skilled individuals in permanent roles across human resources, technology, media marketing, finance, and operations.
Setting sail in 2019, our expedition has charted remarkable growth over the years, while we have remained close to our clients, keeping our team tight and well-connected to the marketplace. We ensure our clients are introduced to the best talent to meet their needs.
