About the job
Do you love tackling tech problems and helping customers find solutions? As a Technical Support Specialist, you’ll assist users with troubleshooting, software issues, and IT-related inquiries. You’ll be the go-to person for customers needing expert guidance, ensuring they get back on track quickly.
Here’s what you’ll do:
- Provide IT support via phone and web-based channels.
- Troubleshoot and resolve software and network-related issues.
- Guide customers through technical solutions in a clear and friendly way.
- Work closely with colleagues to ensure the best possible service.
- Document issues and solutions to help improve future support processes.
Tech support, but make it exciting!
Ever imagined working for one of the biggest tech companies in the world? Now’s your chance! Whether it’s assisting businesses with software challenges or helping users navigate IT solutions, you’ll be at the forefront of innovation. With top-notch training and career growth opportunities, this role is your gateway to the IT world!
Moving to Portugal; a piece of cake!
Your new workplace isn’t just any office – it’s one of Europe’s top 25 employers. And guess what? You’re off to sunny Lisbon, with your plane ticket being refunded after 9 months. Need help with the boring paperwork? Say no more! Your new colleagues have your back with everything from health insurance to taxes and banking. Oh, and did we mention? You’ll have the opportunity to learn Portuguese through a free language course, making it easier to connect with locals. Get ready for an exciting adventure that combines career growth with a vibrant lifestyle in Lisbon!
What do you get?
- A gross monthly salary of €1,300.84 (with accommodation) or €1,417.50 (without accommodation).
- Shared accommodation with a private room and shared common areas (kitchen, etc.). Gas, water, electricity, and internet included.
- Your training is paid: you will receive €92.80 per week.
- Your plane ticket to Lisbon is refunded after 9 months.
- You will receive an annual return flight to your home country, which will be reimbursed.
- Your documents, health insurance and accommodation are paid for and organised for you.
- Career growth opportunities within the company.
- Free Portuguese language course, kitesurfing lessons, cooking classes, and more.
- A welcoming corporate environment with fun activities including Friday movie nights, company dinners and more!
- An unforgettable life experience that you will remember for the rest of your life!
What is required?
- Fluent Italian (spoken and written).
- Good level of English (spoken and written).
- Availability to live and work in Lisbon for 12 months.
- At least 18 years of age.
- You need to have completed high school and have access to your diploma.
- You have prior experience in technical support.
- A valid European passport or European identity card.
- Experience with Office 365, particularly Exchange Online.
- Basic understanding of networks, authentication methods, and PowerShell scripting.
- Familiarity with Active Directory and DNS management.
