About the job
As a customer service representative, you’ll assist customers via email, social media, and phone, providing friendly assistance, solving problems, and answering inquiries. No experience yet? No worries! Before you start, you’ll receive comprehensive coaching and training, ensuring you can effectively address customer queries.
While you’ll primarily communicate with customers in Italian, you’ll mainly interact with your international colleagues in English. Therefore, it’s important that you also speak English proficiently.
Training and work schedule
From your first day, you’ll participate in an intensive, fully paid training to ensure you know exactly how to assist customers. This training typically occurs during working hours. Following the training, you will work in shifts (Monday to Sunday, between 08:00 and 19:00) for a total of 40 hours per week. You will receive your work schedule a few weeks in advance, allowing you to plan your free time and fully enjoy your time in Portugal!
The magical allure of Porto
Did you know that the historic centre of Porto is listed as a UNESCO World Heritage Site? It’s no wonder that the city was chosen as the ‘European Best Destination for a city break’ in 2017: Portugal’s gem never ceases to amaze! Its authentic architectural styles and brightly colored tiles make it one of the most picturesque spots in Europe. Additionally, the Portuguese embrace the good life, which is well-reflected in Porto. Fantastic wine, fresh fish, local delicacies: every dish you taste is a delight. And here’s another plus: it’s a relatively inexpensive city, so you get great value for your money. What are you waiting for? The city of sun, culture, and food awaits you for an incredible adventure!
