Job Summary:
As a Waiter/Waitress at Aito Igloo and Spa Resort, you will play a crucial role in providing exceptional dining experiences for our guests. You will be responsible for delivering high-quality service in our boutique hotel setting, ensuring guests receive personalised attention and have memorable moments during their stay.
Responsibilities:
Greeting and Seating:
- Welcome guests warmly upon arrival.
- Escort guests to their tables and present menus.
- Provide recommendations on food and beverages, taking into consideration any dietary restrictions or preferences.
Order Taking and Service:
- Accurately and efficiently take food and beverage orders.
- Relay orders to the kitchen and ensure prompt delivery.
- Serve food and drinks with attention to detail and presentation.
- Anticipate guests’ needs and respond promptly to any additional requests
Product Knowledge:
- Stay informed about menu items, including ingredients and preparation methods.
- Describe menu items to guests and answer any questions they may have.
Upselling and Promotions:
- Suggest additional items or specials to enhance the dining experience.
- Promote hotel events and offerings.
Payment Handling:
- Present and process bills accurately.
- Handle cash and electronic payments efficiently.
Cleanliness and Set-Up:
- Maintain cleanliness in the dining area and ensure tables are properly set.
- Assist in the overall cleanliness of the restaurant.
Team Collaboration:
- Work closely with kitchen staff to ensure seamless communication.
- Collaborate with fellow team members to create a positive and efficient work environment.
Qualifications:
- Proven experience as a waiter/waitress and bartending.
- Excellent communication and interpersonal skills.
- Knowledge of menu items and the ability to make recommendations.
- Customer-focused with a friendly and positive attitude.
- Ability to handle stressful situations and prioritise tasks.
If you believe you are enthusiastic and have the expected skills, send your cover letter and CV in PDF files
