Destinations Customer Representative needed for the Summer!

Destinations Customer Representative needed for the Summer!

At Jet2.com and Jet2holidays, we are all Customer Helpers responsible for creating memories and ensuring our customers “Have a Lovely Holiday!”

Please note: Due to Brexit we can only accept applications from EU Passport Holders (Schengen Zone) or applicants that already have the right to work in one of our locations (Spain, Cyprus, Greece and Malta).

Jet2holidays is the UK’s 2nd largest Tour Operator, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com.We have fantastic opportunities to join our Jet2holidays Team as a Destinations Customer Helper (Holiday Representative) for Summer 22.

Reporting to our Resort Management Team, you will represent Jet2holidays in delivering industry-leading service both in the resort and via our 24/7 Customer Telephone Helpline and will be responsible for ensuring all customers receive excellent service whilst on holiday through dealing with complaint resolution, welfare visits, incident management and problem-solving.

Role Responsibilities:

 

  • Being present during our customers’ holidays is an essential part of this role, supporting them in our hotels or Villas, at the airport and over our 24/7 Customer Telephone Helpline. All our customers have different requirements to make their holiday special and using your fantastic local knowledge of the resort, you will have the confidence to recommend local experiences and attractions to match our customers’ needs to ensure they have a lovely holiday.
  • Using our digital systems daily, you will monitor and record any customer incidents or feedback you receive to ensure our in-house systems are always up to date. This information is used by our departments to make recommendations and improvements to ensure we keep delivering a VIP service to our all-important customers.
  • Depending on operational needs, you will be required to work across your local destination, another Jet2holidays destination or via the telephone.

 

We’re looking for enthusiastic, energetic, customer-focused and adaptable people to help create memories for our customers that will last a lifetime. If you love the idea of taking responsibility for our customers’ holiday experience whilst working as One Team, this could be the perfect role for you.

To be successful in this role:

 

  • You will be flexible to travel across our destinations for up to 2 weeks at a time and happy to learn as much as you can about our destinations to pass on your knowledge to our customers.
  • As all our customers are arriving from the UK, it is essential you can speak English fluently and effectively communicate with a wide variety of stakeholders in multiple situations.
  • You will also already be a driver with access to your own transport whilst in your local destination and be able to provide the required Right to Work documents for the country where you will be based.

 

Please be aware these roles are only available for the following locations: Lanzarote – Benidorm – Majorca – Paphos – Malta – Zante – Rhodes

In return for your hard work and dedication:

 

  • We can offer a competitive salary on a local employment contract.
  • You will receive the equipment required to perform the role, including a tablet, laptop and company phone.
  • When supporting other Jet2holidays Destinations – travel, accommodation and expenses will all be covered by Jet2holidays.
  • You will also have excellent opportunities for progression in a growing business.

 

Are you interested in joining the UK’s 2nd largest Tour Operator? Apply now!

This vacancy has expired
Jet2Holidays

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