Winter 2019_20 Guest Services Assistants wanted in Japan

Winter 2019/20 Guest Services Assistants wanted in Japan!

Its time for a new adventure! GoSnow are hiring Guest Service Assistants for this Winter Season. This role is suited to people with a strong customer service and sales background, GoSnow are looking for team players who are complete professionals, able to multi task, and pay attention to detail and take pride in what you do. You will love helping customers to book in the best experience for them and talking to people comes naturally to you!

About the position:

  • Company: GoSnow
  • Function: Guest Services Assistant
  • Location: Japan

What’s included?:

  • Accommodation: Yes, subsidised
  • Salary: Competitive hourly salary

What you’ll be doing:

Continually striving to exceed our guest’s expectations and to create memories for guests and staff as the best mountain experience again and again.

Booking in lessons for our guests via email, website, phone and in person at our sales desks.

Providing general resort and product information via email,phone and at our sales desks.

Running daily reports, processing payments, dealing with customer complaints and, where necessary, referring onto management.

Be familiar with all GoSnow programs, prices and lesson details.


Qualifications & Job Requirements:

A strong customer service/sales background and experience in snowsports sales/ticketing is highly regarded.

Experience in a snowsports school is highly regarded.

Be able to obtain a valid Japanese Working Visa or meet the requirements for sponsorship.

Demonstrate our core values: professional, trustworthy, fair.

Meet our standards for our snowsports professional/appearance policy.


Contract Period:

12 November 2019 to 15 April 2020


Wages & Rosters:

GoSnow Guest Services team work on a 7-day roster with 2-3 days off. Shifts between the hours of 8:00 am and 9:00 pm. Hourly wage from ¥1300-¥1400 per hour depending on qualifications & experience


What GoSnow Offer:

The most competitive wages in Niseko

Staff Housing Program, with a variety of options in Hirafu and Kutchan.

Niseko United Season Pass.

Ongoing training with the best in the business.

Up to 50% Reimbursement for course and exam costs