About us
We are a small independent company with an exciting portfolio of handpicked chalets in Switzerland & France. Over the past 21 years, our success has been achieved by providing sensational food and wine, superb skiing and five-star service all the way with personality. Growing quickly, always looking to improve ourselves, and develop a fun, high-performance team culture each winter.
Please note that we can only accept applications from candidates with an EU Passport. Candidates with a UK Passport or Non-EU Passport sadly can´t be considered for this role.
This role is for someone that loves people and enjoys developing team members, helping them become the best versions of themselves. This role can be hugely rewarding, and that demands someone to be proactive, self-motivated, and with a keen eye for detail. We believe being a leader is about taking care of the people in your charge, not taking charge. We are looking for someone that strives to install the highest standards of excellence in the delivery of luxury catered alpine holidays. Someone to build a team-based culture, support individuals, and manage motivation and happiness throughout the demanding winter.
Resort Team Leader Overview:
People Management
- Health & Safety responsibility. Deal with and maintain a log of all accidents, incidents, and claims. Staff welfare.
- Lead by example; communicate effectively, inspire, and motivate.
- Build a team-based culture that supports each other and takes responsibility for personal performance.
- Deliver training sessions, ensure our team gets the most out of the short period and enjoy it!
- Coach/mentor the team through weekly chalet visits both for quality control and to improve performance, monthly 121s and exit interviews. Collecting and acting on the team’s weekly feedback survey, praising good performance and/or great feedback received and resolving any issues picked up.
- Plan and organise the team across guest bookings and organise team fun throughout the winter.
- Organise Team events throughout the winter, to aid teamwork.
Guest Care and Product Management
- Health & Safety responsibility. Deal with and maintain a log of all accidents, incidents, and claims.
- Collect and analyse customer feedback, acting upon any positive or negative responses.
- Deliver best-in-class guest experience, working proactively & reactively to solve all customer issues.
- Open / close resort, ensuring all chalets are deep cleaned, inventories completed, and maintenance issues rectified.
- Quality control chalets: weekly chalet visit to ensure cleanliness, and equipment is up to standard, coaching the team to take responsibility over their own performance.
- Reporting: completing a weekly report on resort performance for Directors.
Financial & Revenue Management
- Manage resort budgets, concierge sales, Ski Armadillo property and money. Accurately report cash spend.
- Using Revolut, manage the team over / underspend to budget, ensuring all receipts are captured.
- Complete weekly report on resort performance.
- Manage in-resort concierge, with commissionable activities to enhance our guest experience. Hit commission targets as part of the bonus structure.
Skill Set Required
- EU Passport Holder (Non-UK)
- Previous ski resort management experience
- Strong communication skills, written/verbal, and ability to interact with employees at all levels, including upper management
The Package:
- Salary – 4500 CHF per month
- Ski / Snowboard hire
- Ski / Snowboard lessons
- We do team events through the winter and one large team end-of-season event.
- Accommodation is NOT included, however, it is secured through a partner with guaranteed beds available for the Ski Armadillo team. Rents range from approximately 750 CHF – 1200 CHF per month.
Are you the Resort Manager we are looking for? Apply now!
