Reporting to the Operations Manager and Managing Director, the Head of Housekeeping is responsible for ensuring the White Mountain Chalets product and cleaning standards are consistently delivered across the company at all times.
We are a luxury chalet company, based in the resort of St Martin de Belleville in the 3 Valleys ski area. We operate 6 boutique ski chalets each with chef, host and driver teams. We have a staff of around 25, including management. We are an owner operated business, now in our tenth year and we have developed a reputation for a luxurious yet friendly catered chalet service that is tailored to our guests’ needs. We have a passion for delivering the highest levels of service to our clients and our success depends on us finding the right team who share our passion. We are seeking professional, motivated people with the desire to deliver the best possible standards.
KEY DUTIES – PRE SEASON
- Undertake a training course before the resort team arrive and deliver the training programme to the resort team in conjunction with the Operations Manager
- Organise and supervise the preparation, set up and cleaning of all chalets and staff accommodations prior to the start of the season
- Compile inventories for each chalet and staff accommodation where required alongside Office Manager/Managing Director
KEY DUTIES – IN SEASON
- Changeover day management and checking – ensuring linen and supplies for changeover are into chalets either the day before changeover or the morning of changeover and supported by Senior Host
- Delivering inventory into chalets as required (supported by Resort Assistant team) – cots/highchairs etc and any replacements for glassware etc and also ensure toy boxes and kids packs are in supply
- Dressing gown management alongside Senior Host
- Responsible for chalet appearance across property from external areas to garages and all internal guest spaces and back supplies areas
- Instructing chalet teams to ensure chalets are up to cleaning and presentation standards
- Liaising with hosts on breakages, topping up replacements and updating Managing Director as required
- Responsible for supply of toiletries and slippers
- Purchasing new inventory as required either locally or liaising with Managing Director/Office Manager for online purchase and delivery to resort
- Sign off chalets on changeover day alongside Operations Manager
- Checking chefs have signed off on fridges and freezers for basic food hygiene – ad hoc checking
- Familiar with how each chalet should look from an invent perspective and making sure this is replicated each week
- Managing extra duvets and pillows/spare beds etc
KEY DUTIES – POST SEASON
- Alongside Operations Manager, manage the resort team to clean and shut down all chalets and staff accommodation
- Compile inventories for each chalet and staff accommodation where required alongside Office Manager and Managing Director
- Ensure all staff return uniforms, staff linen and towels in a clean and tidy manner
