About TELUS
TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients’ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
If you are passionate about gaming, join our Game Support team in the biggest BPO provider in Bulgaria – get the job you will enjoy!
A typical day:
- Assist our players with any issues they might experience or report via email and chat only
- Focus on the player and provide the ultimate player experience
- Listen to the voice of the players and communicate it further to the appropriate teams
- Work with our team to improve our processes
Sounds good, right?
Requirements:
- Fluency in Italian and a good command of English
- Gaming experience – you have played games and you can relate to a player’s concept, community, and mindset
- Player empathy and understanding a player’s perspective when tackling their issues.
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team’s success
We Offer:
- Relocation assistance
- Attractive salary
- A supportive and collaborative team environment
- Career development opportunities
- International modern working environment (Relax zones, PlayStation, and billiard corners)
- Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office, and many others)
- Additional health insurance & Transportation allowance
- Employee referral bonuses & Recognition programs
- Supportive work-life balance policies
- Assistance and learning
- Employee Relations team to help new hires integrate into the local lifestyle and culture
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!
Does this sound like the perfect job for you? Apply now!
